May 2002 to Present – Fifth Third Bank. 

Investment Applications Support - Manager System Support - Assistant Vice President

Systems and Application Support– Implementation and maintenance for the A Level applications AM Administrator AM Investor and AM Connect.  Installation and configuration of the application software. Installation and configuration of Internet Information services and the COM+ components for the WEB front end. Installation of the client side components. Documentation of installation/upgrade processes for both server and client side components.  Installation of MQ Series component on the AM Connect WEB servers.  Implementation and maintenance for the A Level client/server application Fee Advantage. Installation and configuration of the database server and application software.  Installation of the client side components. Documentation of installation/upgrade processes for both server and client side components. Development of scripted backup process. Systems support for additional B, C and D level applications. General troubleshooting and end user support.

Hardware/Software Change Control Administration – Change Control Coordinator, Configuration Management. Manage and administer software code migration from development/test to production servers. Development, implementation, and maintenance of an MS Access database for the tracking of software change control for A, B, C and D level applications.  Development, implementation, and maintenance of a web based calendar system for tracking hardware and software changes for A, B, C, and D level applications.  Implementation, configuration and deployment of Rational Unified Process including Clear Case and Clear Quest.  Development of processes and procedures for hardware and software change management for A, B, C, and D level applications.

SQL Server Administration - Database setup and table maintenance of SQL Server databases for AM Administrator AM Investor and AM Connect development and test systems. Database setup and table maintenance for Zephyr Style Advisor. Development of databases and web based reporting tools for the application support team.

IIS Administration -  System design, configuration, tuning, maintenance and troubleshooting. Development, implementation, administration and maintenance of the team Intranet and reporting tools.

Crystal Reports Design -  Development and design of Crystal Reports documents for system analysis, performance and SLA reporting. 

Pervasive Server Administration - Database setup and table maintenance of Pervasive Server databases for Fee Advantage, both test and production. Perform database backups and table maintenance.

October 1996 to January 2002 – Borden Foods Corporation

    March 2000 to January 2002 - Borden Foods Corporation - Columbus, Ohio
         Application Support - Senior Systems Support Analyst (Associate)

    July 1999 to March 2000 -  Litton Enterprise Solutions - Woodland Hills, CA
         Systems Specialist - Information systems consultant (Consultant)

    October 1996 to July 1999  Information Control Corporation Columbus, Ohio
         Primary Systems Administrator - Information systems consultant (Consultant)

ERP and Legacy System Administration, Configuration and Support
Webmaster 
Author/Publisher – Development, implementation, administration and maintenance of the corporate Internet and Intranet sites. ASP, HTML, JAVA and CGI code development using Front Page 2000, Visual Interdev, SQL Server and Macromedia Dreamweaver. Graphics design using multiple programs.  

WEB Site, IIS, Site Server Administrator - System design, configuration, tuning, maintenance and troubleshooting. Site analysis and reporting using MS Site Server. Development, implementation, administration and maintenance of the corporate Internet and Intranet sites. Administer security certificates, Secure Sockets Layering, group/user level security access, Front Page Server extensions, SMTP services and SA File-Up configuration. DNS administration.  

WEB Change Control – Design, development of procedure documentation and process flow. Change Control Coordinator. Content change control coordination of the corporate Internet/Intranet sites, file systems and updates.

Overhead Cost Reduction and Remote User Access – Development of methods and techniques to help reduce overhead costs for remote user IT services.  This included a $2 million savings in toll free access costs for the remote user community.  Design, development, implementation, administration and maintenance of remote user WEB portal using Windows 2000, IIS and Citrix NFuse web services.

Windows 2000, NT 4.0, Terminal Server, Citrix Metaframe/Winframe, PeopleSoft v5.12, v7.5, SAP R/3
Security administration - Creation/modification of user access accounts, logon scripts, policies and profiles. Monitoring and administration of user processes. Development, implementation, and maintenance of tracking system for security administration. Development of procedural documents for security administration.

System configuration - Design, build, implementation, administration and maintenance of Windows2000/Citrix Metaframe/Office 2000 model office infrastructure. Design, build, implementation, administration and maintenance of NT 4.0 network infrastructures.  Design, build, implementation, administration and maintenance of Citrix Metaframe/Winframe server farms managing load balancing, utilizing Citrix server management tools and Citrix Resource Management Services. Client/server application implementation, installation, deployment, service and support.  Administration, configuration of Anti Virus programs and definitions for servers and clients. Client configuration, and software audit via Veritas WinIstall/Winlan. Design, build, implementation and administration of an NT 4.0 system being used as a file server for the Fixed Assets module of PeopleSoft v7.5.

Software change control administration - Software code migration from development to test and production servers. Development of procedural documents for software change control administration.  Download and conversion of PeopleSoft Fixes and  Update reports from the PeopleSoft web site. Development, implementation and maintenance of a database tracking system for configuration management. Provided training in the use of the tracking system for others involved in the process. Development of procedural documentation and outline process flow for People Soft configuration management. Development, implementation, and maintenance of an MS Access database for the tracking of software version change control of the People Soft environment. Trained for additional administration and security duties for PeopleSoft. Began documentation of procedures for administration of PeopleSoft.

System performance - Development/implementation/maintenance of performance reporting system . Monitoring of system performance. System tuning for improved performance. Development of procedural documents for monitoring/reporting performance and system tuning

System maintenance – System/client configuration tuning, maintenance and troubleshooting.

User assistance - Development of documentation for client software and application installation, configuration and use.  User access troubleshooting. General help.

SQL Server Administration
Database creation, tuning, maintenance of SQL Server databases for Internet WEB sites and Citrix RMS.

Microsoft Exchange Server Administration
Mailbox/account creation, security configuration for public and private folders, general maintenance.

PeopleSoft v7.5
User assistance - User access troubleshooting. General help. Configuration management.

Vista CPG, Tools and RAS
Software change control administration - Development of procedure documentation and process flow. Change Control Coordinator. Software change control coordination of the Vista file systems updates.

User assistance - User access troubleshooting. General help.

Additional Duties
Development and management of a team intranet website for the Operations Management group. Development of Power Point multimedia presentations for the Operations Management group. Development of Power Point multimedia presentations for a Borden charter team.

September 1996 to October1996  Information Control Corporation Columbus, Ohio
PC Configuration and Support , Help Desk – Sterling Commerce- Information systems consultant
Installation and configuration and troubleshooting of PC hardware. Installation and configuration and troubleshooting of PC standalone, and shared network software. Hardware and software configuration of new PC's. Software installations of Windows 95, Windows NT workstation, cc:Mail, cc:Mobile, MS TCP/IP, McAfee virus scan, printer drivers, MS Office

August 1996 to September 1996 RHI Consulting Columbus, Ohio
LAN Administrator Help Desk support – Banc One Services – Information systems consultant
Installation and configuration and troubleshooting of PC hardware. Installation and configuration and troubleshooting of PC standalone, and shared network software. Network image installs of standard PC workstation software configurations. Hardware and software configuration of new PC's. Development of documentation for installation of standalone, and shared network software.

April 1983 to July 1996 Systems Research Labs, Inc. Dayton, Ohio
Electronic Engineering System Technician - Senior Level (multiple concurrent assignments)

Webmaster - Design, development, implementation, administration and maintenance of  the corporate Internet and "intranet" site(s). HTML, JAVA and CGI code development, graphic design and site layout using text editors and Font Page v1.0.

Business Development/Marketing - Technical writing, graphics design layout and assembly of proposal specific documents, advertisements and multimedia presentations.

Network and System Administration, Computer Support - Hardware and Software Configuration. Maintenance, repair and upgrade of PC's, installation of hardware and software. Manage hardware and software configuration. System performance testing. Develop and maintain shared resources and login procedures for the network. Interactive personnel training for the use of shared resources and network software. Develop and prepare end user documentation. Develop and implement shared documents and forms for corporate and engineering. Develop forms, procedures and databases for asset tracking and user support.

Software Quality Engineering Support - Code review, requirements analysis and verification, unit/component/integration testing, definition and development of test tools and documentation, development and implementation of process flow, status accounting.

IR&D Support - Definition of product requirements for prototype design. Electronic and mechanical design of prototype systems and circuit cards. Assembly and functional test of the prototype units. Development and preparation of documentation for prototypes and products. Development and preparation of as- built documentation for existing products. Development of bill of materials for the aforementioned items using MAN-MAN residing on the corporate network. Electronic design entails the use of Viewlogic, Dbase3, Lotus and Relational Report Writer. Mechanical design is attained using AutoCAD. Perform engineering evaluation for implementation of design revisions. Development, performance analysis, maintenance and modification of ATE software. Develop and prepare product and test equipment operation and maintenance manuals.

Depot Repair - Development and maintenance of a database tracking system for government owned navigational equipment field repair returns. Tracking system development and maintenance is accomplished using Dbase3, Lotus, Relational Report Writer and Perform Pro. This tracking system includes item specific information, status, location, parts attrition, labor and trend analysis information. Perform analysis and repair of government equipment using standard test and automated test equipment. Ensure compliance with contractual obligations to the customer. Presentation of repaired equipment to customer and DOD representatives using established acceptance test procedures. Maintain test equipment.

Manufacturing - Assemble, integrate, test, align, calibrate, perform acceptance testing and field return repair of mil-standard products. Perform Engineering evaluation for implementation of design revisions. Design and develop test procedures and test fixtures for both board level and system level testing. Develop product and test equipment operation and maintenance manuals. Analyze manufacturing processes for enhancement and identification/correction of errors. Presentation of new and repaired equipment to customer and DOD representatives using established acceptance test procedures. Maintain test equipment.

Supervisory - Assign tasks for World Wide Web, Internet and "Intranet" development and construction, IR&D, manufacturing and depot repairs to additional personnel providing training as necessary. Survey progress of assigned tasks and assist when needed. Lab manager responsibilities included procurement and maintenance of lab equipment and lab tools, procurement of expendables. Direction of lab security and physical plant maintenance. Group leader for a production test team. Developed procedures and controlled the tracking and repair of Repair/Returns.

Educational Instruction - Develop and conduct test, calibration, and maintenance training courses for several products for corporate and customer personnel, both on-and off-site Develop and conduct test, calibration, and maintenance training courses for several Automated Test Equipment systems for corporate and customer personnel.  Provide training to corporate personnel for standalone and shared software resources.

September 1981 to March 1983 Diamond Electronics Carroll, Ohio
Test Technician -Conducted production testing of closed-circuit television cameras, support equipment and systems for industrial monitoring, security and government use.

June 1979 to September 1981 Fairfield Cablevision Lancaster, Ohio
Technician Installer -Performed system maintenance, construction and upgrades. Field service of cable TV systems and home installations.

Education
June 1976 – February 1979 Ohio Institute of Technology(now DeVry) Columbus, Ohio
Electronics Engineering Technicians Program AEET Equivalent Diploma

Additional professional activities
Attended/completed Microsoft Windows Solutions sessions on WIN NT4.0, Windows 2000 and BackOffice.   Completed Citrix Metaframe Administration Certification course.  Completed the Certified Internet Webmaster E-Commerce Designer Series courses.  Assembled and maintaining an at home WINDOWS 2000/NT4.0/XP and Linux 7.2/8.0 network, implementing remote access service (RAS), MS Exchange , MS SQL and MS Proxy, Apache, Samba, NFS, NIS, MySQL, NAT. 

Memberships
Microsoft Sitebuilder Network, Microsoft Developers Network and Microsoft TechNet.
Citrix Developer Network.  International Who's Who of Information Technology/Who's Who Historical Society.

Publications
Author of Chapter 12 – “Utilizing the Internet” for "CONFIGURING CITRIX METAFRAME FOR WINDOWS 2000 TERMINAL SERVICES”.  ISBN 1-928994-18-0.  Installing configuring and managing NFUSE.

Additional computer experience
CPM, DOS, VAX VMS, UNIX (DEC Alpha, SunOS), Linux, MAC/Apple OS, OS/2, Windows 3.X, 95, NT, 2000, XP, Batch scripting, Kixstart scripting, Mosaic, Netscape, Netscape Gold, Internet Explorer, Front Page (1.1, 97, 98, 2000, 2002), Visual Interdev, Site Server, Dreamweaver 4, Flash 5, Net Objects Fusion, Hot Metal HTML editor, Video for Windows, Power Point, Macro Media, Curtain Call, Adobe Illustrator (MAC/WIN), Draw Perfect, Paintbrush, Paint+, Corel Draw, Adobe PhotoShop (MAC/WIN), Altimira Composer, Photo Finish, Foto Touch, Autocad, Generic Cadd, Orcad, Workview, Hijaak, Central Point Backup, Colorado Tape Backup, Backit, Fastback, Norton Backup, Norton Commander, Norton Desktop, Xtree, Qdos, Norton Editor, Norton Utilities, Norton Anti-Virus, McAfee Net Shield, McAfee Anti-Virus, Checkit, Microsoft Diagnostics, Winsleuth, Formtool, Flow Charting, Chartist, Microtech Scanmaker II, Logitech Scanman, Panasonic Scanner, Mustek 600 III EP scanner, HP Scanjet 4, Read Right OCR, C, C++, Turbo C++, Turbo Pascal, Object Vision, Quark Express (MAC/WIN), Aldus Pagemaker (MAC/WIN), MS Publisher, PFS First Publisher, Draw Perfect, MS Word (MAC/WIN), MS Word, Word Perfect (MAC/WIN/VMS/DOS), Multimate, Word Star, Kermit, Procomm+, Bitcom, Bitfax, Laplink, Crosstalk, Reflex, Fox Pro, Paradox, MS Excel, Quatro Pro, Lotus 123, Lotus Suites, MS Office, Monarch, Lantastic, FTP PCTCPIP, FTP On-NET, Novell, Pathworks, Lotus Notes, cc:Mail, Eudora, MS Exchange, Seagate Backup Exec, Replication Exec.